Fractional COO · Ops Strategy · Systems

Your business
shouldn't run on
you.

You've built real revenue. Now the ops are holding you back. I help founders doing $30K–$100K+/month stop being the bottleneck — and build a business that actually runs without them.

Apply to Work Together See the Offers
$30K– $100K+/mo founders
3 Ways to work together
2–3 Embedded COO spots at a time

Operations is the
work behind the work.

I'm Chelsey — a fractional COO who works with founders who have outgrown how they operate. You built your business on hustle and personal expertise, and you've hit a ceiling. Not a revenue ceiling — an operational one.

Every process lives in your head. Every team question routes through you. Every mistake traces back to something no one documented. You're not the problem. The missing infrastructure is.

I come into businesses, diagnose what's actually broken, build the systems that don't exist yet, and manage the team toward results — so you can finally step into leading the business instead of running it.

I work with a small number of clients at a time, intentionally. This isn't a coaching program or a template hand-off. It's real, embedded operations work — and it changes how the business functions.

The truth most founders need to hear
"You don't have a team problem. You have a systems problem. And no new hire is going to fix it until the infrastructure exists."
Specializes in service businesses — coaching, consulting, agency, online education
Works with founders at $30K–$100K+/month revenue
Embedded approach — inside the business, not advising from the outside
Limited availability — max 2–3 Embedded COO clients at any time
Starts with a diagnostic — solve the right problem first

Three ways to
work together.

Every engagement is designed around one outcome: a business that runs without the founder at the center of everything. Most clients start with the Diagnostic and move forward from there.

Tier 1 · Entry Offer
The Ops Diagnostic
"See exactly why your business can't grow without you — and what to do about it."
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$997
One-time · No retainer
This is for you if

You're doing $30K–$100K/month but you feel it every day — the business runs because you are the system. You have a team but nothing works unless you're watching. You've got a gut feeling something is inefficient, leaking, or about to break, but you're too close to it to see clearly.

You don't need another strategy session. You need someone to walk through your business, find the real problems, and hand you a clear path forward.

What you walk away with
A precise, honest picture of what's actually broken in your ops — and a prioritized 30-day action plan to fix it.
What's included
  • Pre-audit questionnaire + async Loom walkthrough of your current tools and stack
  • 60-minute live deep-dive discovery call
  • Written Ops Diagnostic Report (10–15 pages) covering team structure, workflow gaps, tech stack, fulfillment bottlenecks, and revenue leakage
  • Prioritized Fix List — top 10 issues ranked by impact and ease
  • 30-day action roadmap with clear sequencing
  • 30-minute debrief call to walk through findings
  • Recording of the debrief call for your team
Tier 2 · Core Offer
The Ops Co-Pilot
"Your ops, run right — without adding another full-time hire."
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$3,500
Per month · 3-month minimum
This is for you if

You know your problems. You might have even done the Diagnostic. Now you need someone to own the ops layer — build the systems, direct your team, and make sure things actually get done — without you having to manage the process yourself.

You're not ready to hire a full-time COO. But you can't keep operating the way you're operating. You need a strategic partner who shows up every week, keeps things moving, and holds your team accountable so you don't have to.

What changes in 90 days
Your core processes are documented, your team knows what they own, and you stop being the answer to every question.
What's included
  • Full ops assessment in month 1 (if no prior Diagnostic)
  • Custom 90-day Ops Roadmap built around your #1 bottleneck
  • SOP creation for 3–5 core processes per month
  • Project management setup and maintenance (Notion, ClickUp, or Asana)
  • Team accountability structure — defined roles, ownership, and weekly rhythms
  • Bi-weekly 45-minute strategy + accountability call
  • Weekly async ops update via Loom or written summary
  • One hiring support touchpoint per month
  • Slack/Voxer access Mon–Fri, responses within 24 hours
  • Monthly Ops Health Report
Tier 3 · Premium Offer · Limited Availability
The Embedded COO
"Scale without the chaos — a COO in your corner, without the six-figure salary."
View Details
$15,000
Per month · 6-month minimum
(A full-time COO costs
$150K–$250K+/year.
Limited to 2–3 clients.)
This is for you if

You're doing $75K–$100K+ per month and the cracks are showing. You have a real team, real complexity, and the ops chaos is threatening your growth — or your sanity. You've had key hires leave, missed deliverables, or client churn that started with an internal breakdown.

You don't just need a plan. You need someone in the business, managing the team, building the infrastructure, and making operational decisions so that you can finally focus on what you do best.

What changes in 6 months
Your business has a real operating system. Your team runs without you. You show up to lead — not to manage.
What's included
  • Full business ops audit in week 1
  • 6-month Ops Transformation Roadmap
  • Full SOP library build-out across all core business functions
  • Direct team management — accountability ownership for all deliverables
  • Weekly 60-minute leadership call with founder
  • Daily Slack/Voxer availability
  • Full-cycle hiring support — JDs, screening, interviews, offers, onboarding
  • Vendor and tool management
  • KPI dashboard setup and weekly reporting
  • Crisis response — first call when something breaks
  • Monthly board-style ops review with founder

Let's see if
we're a fit.

Book a call directly on my calendar. No pressure, no pitch — just an honest conversation about where you are and what you need. Spots are limited, so if you're ready, don't wait.

Book a Call
This is a good fit if you're
  • Doing $30K–$100K+ per month in a service-based business
  • Ready to stop being the bottleneck and build something that scales
  • Open to honest feedback about what's actually broken
  • Willing to invest in real, embedded operations support